A process for determining an ATM pricing strategy

Article Abstract:

Automated teller machines (ATMs) have not yet been able to fulfill their promise of cutting transaction costs. If banks can impose charges for their use successfully, however, these ATMs may yet serve as revenue generators. A process that can be employed in examining whether or not banks should charge for the use of proprietary ATMs is described. In particular, the process developed by a retail banking institution which provided the needed information to implement a decision regarding a proprietary ATM pricing strategy is used as example.

Management, Automated teller machines

What do consumers want from banks?

Article Abstract:

Banks and other financial services providers are aware that their profitability and institutional survival depends on their ability to develop and retain customer loyalty. A series of consumer research sessions was held in Indianapolis, IN; Tampa Bay, FL; Kansas City, KS; and Madison, WI, to find out what customers want from their banks. The three main issues that emerged from these discussions were related to consumer needs, consumer education and the dichotomy in the minds of panel members.

Commercial Banking, Research, Commercial banks, Customer service

Exploiting opportunities in small-business lending

Article Abstract:

The small-business loan market is a potentially profitable sector of the banking industry if managed efficiently. It disperses the problem of excess capacity through an efficient credit analysis system. However, before expanding this loan sector base, credit managers must thoroughly understand the business, enhance efficiencies in credit analysis, service delivery and operations and develop a risk management system based on portfolio management strategies.

Methods, Finance, Small business, Credit management